Account Temp Banned. GMs are so helpful. - Guild Wars Forums

psion · Apr 12, 2008, 04:28 PM // 16:28

Well, first time i got the ban stick from Anet. According to their records, I am being banned for buying in-game gold. I must say, they are really efficient. They rather ban the wrong players, then let anyone get away.

On the April 11th, at around 3.30am GMT+8, I was in balth temple ID1 delivering my items I sold in GWGuru. Then all of a sudden, this guy traded me. He placed 100K on his side and submitted. I was like "?" and to see what's going on, I submitted a empty trade. To my surprise, he accepted! I got the 100K for nothing, and I pm'ed him "LOL" and "?". I was stumped. Later on he realized i'm not the person he's suppose to pass the gold to, I returned it to him.

Next thing I know, I got banned. And according to the policy, they will remove the 100K from my account. IF i kept that 100K, yes, they will be able to remove it. But if its not in my account already since in my case I returned it to that guy, what happens?

So I went to read up on the policy on real money trading, and blah blah, the whole thing only states that IF you purchase in-game gold. BUT I DIDN'T. and the 100K went BACK to the person who delivered. Emailed the GMs, tried plaync support site, confusing as hell. Finally submitted a "ticket", and after a LONG time, someone replied. And the replied seems like a auto generated reply, without ANY look into the matter. IF Anet has logs, its so obvious that I returned the 100K back TO THE SAME GUY. So how is it that I bought the gold?

----------------------------------------------
Response (GM Sven) 04/11/2008 03:33 PM
Hello,

Thanks for taking the time to contact us regarding your Guild Wars account.

After reviewing the incident and associated game logs it appears that you have violated the "Rules of Conduct."

Specifically your account purchased in-game gold for real world money. Any violation of the Rules of Conduct will result in a mark placed on your account. Each mark will suspend your account for a given period of time, and that period of account suspension would rise with each subsequent mark against your account. Account marks will expire after a period of time. Therefore, you can clear your account of marks, and remove the risk of lengthy suspensions, simply by observing the Rules of Conduct and the User Agreement.

For your convenience, more information regarding our "Rules of Conduct","Conduct Breaches & Outcomes" and our policy on real-money trading are available at the URLs listed below.

- Rules of Conduct: http://www.guildwars.com/support/leg...sofconduct.php
- Conduct Breaches & Outcomes: http://www.guildwars.com/support/leg...d_outcomes.php
- Real-Money Trading Policy: http://www.guildwars.com/support/rtm/rtm-en.php

Regards,
The Guild Wars Support Team
-------------------------------------------------

I'm a trader, and people do open trades with you and show you stuff even without you shouting "WTBs". Is Anet trying to tell us that trading is forbidden? Open trades and you'll get banned if you receive gold.

What is this bullshit? Regina care to comment? If GMs are so lazy to even do a check on the logs when its clearly stated in my reply to them that I RETURNED the gold, why are they even there in the first place? A bot will do.

Quaker · Apr 12, 2008, 04:38 PM // 16:38

Quote:

Originally Posted by psion

...If GMs are so lazy to even do a check on the logs when its clearly stated in my reply to them that I RETURNED the gold, why are they even there in the first place? A bot will do.

I'd say you need to calm down a bit and approach this in a more mature manner, without insulting people and calling them lazy.
It's not like you are the only person who was ever caught buying gold - that is to say, they have many many instances of people buying gold and have to spend a lot of time checking logs. They saw you getting gold from a "known" seller, so it's not surprising that you would get dinged.

The best thing to do is to (calmly and politely) resubmit a ticket and try to get them to review the logs in your case. Or you could just suck it up and wait for your ban to end. The main thing you need to do is to keep in mind that they are busy looking at logs and chasing gold sellers constantly and you are just one of many many.

Steboy93 · Apr 12, 2008, 04:41 PM // 16:41

There's really nothing anyone here at guru can do. You may as well just resubmit a ticket and hope for the best.

Molock · Apr 12, 2008, 04:41 PM // 16:41

If the story is really as you tell it, the people in charge should be fired. Either way, keep pressuring them with more tickets and hopefully one of them is intellligent enough to double check and reinstate your account.

P.S.: This happened to a friend of mine, he got banned after 1 week because I gave him 200k

psion · Apr 12, 2008, 05:14 PM // 17:14

Quote:

Originally Posted by Quaker

I'd say you need to calm down a bit and approach this in a more mature manner, without insulting people and calling them lazy.
It's not like you are the only person who was ever caught buying gold - that is to say, they have many many instances of people buying gold and have to spend a lot of time checking logs. They saw you getting gold from a "known" seller, so it's not surprising that you would get dinged.

The best thing to do is to (calmly and politely) resubmit a ticket and try to get them to review the logs in your case. Or you could just suck it up and wait for your ban to end. The main thing you need to do is to keep in mind that they are busy looking at logs and chasing gold sellers constantly and you are just one of many many.

I am calm. I am kind and polite. I submitted a ticket, nicely phrased. However, if they so choose to give a reply that does not have a decent amount of work put into it, like stating the obvious, I just have to take a firm stand, being demanding if need be.

If a doctor gives you the wrong medicine, is it his fault? One might argue, he sees so many patients everyday, and you are just one of many many. Being busy is the worst excuse anyone can give for not doing their part. In my opinion really.

Anyway, this is just to let people know, becareful when accepting trades. You can get banned for receiving free gold.

Smile Like Umean It · Apr 12, 2008, 05:43 PM // 17:43

I think they always give the same bot-like messages the first time you send in a ticket. It's to cut down on having to deal with stuff that can be found in the FAQ. Go back and update your ticket and try to stay calm about it.

Quote:

Originally Posted by Steboy93

There's really nothing anyone here at guru can do. You may as well just resubmit a ticket and hope for the best.

No, don't resubmit a ticket. You should never do that. Update the original instead. Adding more tickets is only going to prolong them getting back to the original.

Neo Nugget · Apr 12, 2008, 05:43 PM // 17:43

Go talk to support, but it will help your case to be reasonable in your email to them, and don't freak out. If you didn't do anything wrong, then they will probably repeal it.

====closed====

Apr 12, 2008, 04:28 PM // 16:28	#1
psion Krytan Explorer Join Date: Aug 2005 Location: Singapore Profession: W/	Account Temp Banned. GMs are so helpful. Well, first time i got the ban stick from Anet. According to their records, I am being banned for buying in-game gold. I must say, they are really efficient. They rather ban the wrong players, then let anyone get away. On the April 11th, at around 3.30am GMT+8, I was in balth temple ID1 delivering my items I sold in GWGuru. Then all of a sudden, this guy traded me. He placed 100K on his side and submitted. I was like "?" and to see what's going on, I submitted a empty trade. To my surprise, he accepted! I got the 100K for nothing, and I pm'ed him "LOL" and "?". I was stumped. Later on he realized i'm not the person he's suppose to pass the gold to, I returned it to him. Next thing I know, I got banned. And according to the policy, they will remove the 100K from my account. IF i kept that 100K, yes, they will be able to remove it. But if its not in my account already since in my case I returned it to that guy, what happens? So I went to read up on the policy on real money trading, and blah blah, the whole thing only states that IF you purchase in-game gold. BUT I DIDN'T. and the 100K went BACK to the person who delivered. Emailed the GMs, tried plaync support site, confusing as hell. Finally submitted a "ticket", and after a LONG time, someone replied. And the replied seems like a auto generated reply, without ANY look into the matter. IF Anet has logs, its so obvious that I returned the 100K back TO THE SAME GUY. So how is it that I bought the gold? ---------------------------------------------- Response (GM Sven) 04/11/2008 03:33 PM Hello, Thanks for taking the time to contact us regarding your Guild Wars account. After reviewing the incident and associated game logs it appears that you have violated the "Rules of Conduct." Specifically your account purchased in-game gold for real world money. Any violation of the Rules of Conduct will result in a mark placed on your account. Each mark will suspend your account for a given period of time, and that period of account suspension would rise with each subsequent mark against your account. Account marks will expire after a period of time. Therefore, you can clear your account of marks, and remove the risk of lengthy suspensions, simply by observing the Rules of Conduct and the User Agreement. For your convenience, more information regarding our "Rules of Conduct","Conduct Breaches & Outcomes" and our policy on real-money trading are available at the URLs listed below. - Rules of Conduct: http://www.guildwars.com/support/leg...sofconduct.php - Conduct Breaches & Outcomes: http://www.guildwars.com/support/leg...d_outcomes.php - Real-Money Trading Policy: http://www.guildwars.com/support/rtm/rtm-en.php Regards, The Guild Wars Support Team ------------------------------------------------- I'm a trader, and people do open trades with you and show you stuff even without you shouting "WTBs". Is Anet trying to tell us that trading is forbidden? Open trades and you'll get banned if you receive gold. What is this bullshit? Regina care to comment? If GMs are so lazy to even do a check on the logs when its clearly stated in my reply to them that I RETURNED the gold, why are they even there in the first place? A bot will do.

Apr 12, 2008, 05:43 PM // 17:43	#7
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	Go talk to support, but it will help your case to be reasonable in your email to them, and don't freak out. If you didn't do anything wrong, then they will probably repeal it. ====closed==== __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Apr 12, 2008, 04:41 PM // 16:41	#3
Steboy93 Furnace Stoker Join Date: Feb 2007 Guild: Trinity of the Ascended [ToA] \| Ex-Officer [TAM] Profession: W/	There's really nothing anyone here at guru can do. You may as well just resubmit a ticket and hope for the best.

Apr 12, 2008, 04:41 PM // 16:41	#4
Molock Desert Nomad Join Date: Sep 2006 Location: Qu??bec Guild: Legacy of Angels [Halo] Profession: E/	If the story is really as you tell it, the people in charge should be fired. Either way, keep pressuring them with more tickets and hopefully one of them is intellligent enough to double check and reinstate your account. P.S.: This happened to a friend of mine, he got banned after 1 week because I gave him 200k